> ## Documentation Index
> Fetch the complete documentation index at: https://docs.routera.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating roles

> Create custom roles and control access to records, routers, and settings.

## Default roles

Every workspace includes two built-in roles:

* **Administrator** — full access to records, routers, and settings.
* **User** — access scoped to their profile (availability, working hours, calendars) and assigned work.

<Note>
  Default roles cannot be edited or deleted.
</Note>

## Create a custom role

1. Open **Settings** → **Roles**.
2. Click **Create role**. Routera opens the new role so you can configure it.
3. Rename the role if needed, then set permissions on the **Records**, **Router**, and **Settings** tabs.
4. Click **Save** when you are finished.

<img src="https://mintcdn.com/routera/uPyrijxWZmNVw4xf/images/create-role-permissions.png?fit=max&auto=format&n=uPyrijxWZmNVw4xf&q=85&s=1b60b4c9640ac36c61bf25663c8a7f57" alt="Role permissions on Records, Router, and Settings tabs" style={{ width: "100%" }} width="3034" height="1760" data-path="images/create-role-permissions.png" />

On each tab, permissions use **Read**, **Create**, **Edit**, and **Delete** where they apply. Settings permissions map to each settings area (for example **Users** and **Teams** under the users section).

## Assign a role to a user

Choose the role when you [invite a user](/kb/inviting-users), or update an existing member’s role from **Settings** → **Users**.

<Tip>
  Start with the minimum permissions someone needs—you can always grant more later.
</Tip>