> ## Documentation Index
> Fetch the complete documentation index at: https://docs.routera.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Making calls
> Assign phone numbers to users, place outbound calls from contacts, and review Call History.
Workspace members can place outbound calls from Routera when a phone number is assigned to them. Purchase and configure numbers under [Phone numbers](/kb/create-phone-number); use this guide for personal calling, assignment, and call history.
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## Assign a number for outbound calls
Numbers used for in-app calling are typically set to **Calls only** usage and assigned to a member:
1. Open **Voice Agents** → **Phone Numbers**, then open a number.
2. Under **Usage**, select **Calls only** (or keep agents if you also use voice agents on that number).
3. Assign the number to an account **member** so they can use it as caller ID.
4. Click **Save**.
You can also manage assignments from **Settings** → **Calling** (“Assign Routera numbers to users for outbound calls”).
For better outbound answer rates, enable **Branded Call** on the number so recipients see your business name. See [Phone numbers](/kb/create-phone-number#branded-call-call-deliverability).
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## Call from a contact
1. Open a **Contact** that has a phone number on file.
2. Click **Call** (permission and available minutes may apply).
3. Complete the call from the call popup using your assigned number.
Calling may be restricted by plan or permissions; Routera shows an upgrade or access message when needed.
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## Call History
1. Open **Call History** under **Voice** in the sidebar.
2. Review past calls in the activity table (including details such as transcription when available).
To test a voice agent on a number (not a personal user call), use **Make outbound call** on the phone number configuration page—covered in [Phone numbers](/kb/create-phone-number#test-your-setup).