> ## Documentation Index
> Fetch the complete documentation index at: https://docs.routera.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Shared Inbox
> Set up team inboxes, connect email or SMS channels, and triage conversations together.
Shared Inbox gives your team one place to manage customer email and SMS. Create inboxes in Settings, connect channels, add members, then work conversations from the CRM sidebar.
An older **Inbox** page may still appear in some workspaces. Use **Shared Inbox** under CRM instead—the legacy inbox is deprecated and points you to the new experience.
## Create a shared inbox
1. Open **Settings** → **Shared Inboxes**.
2. Click **Create shared inbox** (or **Create inbox**).
3. Enter a name and create the inbox.
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## Connect channels
On the inbox card under **Connected channels**:
1. Click **Connect one** (or connect another channel).
2. In the connect modal, choose **Gmail** or **Microsoft Outlook**.
3. Complete OAuth for that channel.
You can connect more than one channel to the same shared inbox. Archive an inbox when you no longer need it; connected channels are disconnected.
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## Add members
1. Open the shared inbox from **Settings** → **Shared Inboxes**.
2. Manage **members** so the right people can view and reply.
3. Save access changes.
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## Work conversations
1. Open **Shared Inbox** under **CRM** in the sidebar.
2. Pick an inbox if you have more than one.
3. Filter by assignee, date, priority, category, sender, channel (email / SMS), or open vs closed status. Use search when needed.
4. Open a conversation to read the thread (email HTML or SMS).
5. Reply from the composer (attachments and mentions supported where available).
6. **Assign** a teammate, associate or open the **contact** side panel, then **close** the conversation when done.
Notification preferences under **Settings** → **Notifications** include Shared Inbox email and mention alerts so teammates stay on top of new messages.