Create ticket

Create ticket

curl --request POST \
  --url https://api.routera.io/tickets \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "fields": {
    "external_id": "ext-001",
    "ticket_name": "Support request",
    "pipeline": "default",
    "ticket_stage": "new"
  }
}
'

import requests

url = "https://api.routera.io/tickets"

payload = { "fields": {
        "external_id": "ext-001",
        "ticket_name": "Support request",
        "pipeline": "default",
        "ticket_stage": "new"
    } }
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    fields: {
      external_id: 'ext-001',
      ticket_name: 'Support request',
      pipeline: 'default',
      ticket_stage: 'new'
    }
  })
};

fetch('https://api.routera.io/tickets', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.routera.io/tickets",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'fields' => [
        'external_id' => 'ext-001',
        'ticket_name' => 'Support request',
        'pipeline' => 'default',
        'ticket_stage' => 'new'
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.routera.io/tickets"

	payload := strings.NewReader("{\n  \"fields\": {\n    \"external_id\": \"ext-001\",\n    \"ticket_name\": \"Support request\",\n    \"pipeline\": \"default\",\n    \"ticket_stage\": \"new\"\n  }\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.routera.io/tickets")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"fields\": {\n    \"external_id\": \"ext-001\",\n    \"ticket_name\": \"Support request\",\n    \"pipeline\": \"default\",\n    \"ticket_stage\": \"new\"\n  }\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.routera.io/tickets")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"fields\": {\n    \"external_id\": \"ext-001\",\n    \"ticket_name\": \"Support request\",\n    \"pipeline\": \"default\",\n    \"ticket_stage\": \"new\"\n  }\n}"

response = http.request(request)
puts response.read_body

{
  "id": "<string>",
  "external_id": "<string>",
  "ticket_name": "<string>",
  "pipeline": "<string>",
  "ticket_owner": "jane@example.com",
  "created_at": "2023-11-07T05:31:56Z",
  "updated_at": "2023-11-07T05:31:56Z",
  "archived": true,
  "archived_by": "<string>"
}

{
  "message": "<string>",
  "error": true,
  "field": "<string>"
}

{
  "message": "<string>",
  "error": true,
  "field": "<string>"
}

{
  "message": "<string>",
  "error": true,
  "field": "<string>"
}

{
  "message": "<string>",
  "error": true,
  "field": "<string>"
}

POST

tickets

Create ticket

curl --request POST \
  --url https://api.routera.io/tickets \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "fields": {
    "external_id": "ext-001",
    "ticket_name": "Support request",
    "pipeline": "default",
    "ticket_stage": "new"
  }
}
'

import requests

url = "https://api.routera.io/tickets"

payload = { "fields": {
        "external_id": "ext-001",
        "ticket_name": "Support request",
        "pipeline": "default",
        "ticket_stage": "new"
    } }
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    fields: {
      external_id: 'ext-001',
      ticket_name: 'Support request',
      pipeline: 'default',
      ticket_stage: 'new'
    }
  })
};

fetch('https://api.routera.io/tickets', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.routera.io/tickets",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'fields' => [
        'external_id' => 'ext-001',
        'ticket_name' => 'Support request',
        'pipeline' => 'default',
        'ticket_stage' => 'new'
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.routera.io/tickets"

	payload := strings.NewReader("{\n  \"fields\": {\n    \"external_id\": \"ext-001\",\n    \"ticket_name\": \"Support request\",\n    \"pipeline\": \"default\",\n    \"ticket_stage\": \"new\"\n  }\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.routera.io/tickets")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"fields\": {\n    \"external_id\": \"ext-001\",\n    \"ticket_name\": \"Support request\",\n    \"pipeline\": \"default\",\n    \"ticket_stage\": \"new\"\n  }\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.routera.io/tickets")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"fields\": {\n    \"external_id\": \"ext-001\",\n    \"ticket_name\": \"Support request\",\n    \"pipeline\": \"default\",\n    \"ticket_stage\": \"new\"\n  }\n}"

response = http.request(request)
puts response.read_body

{
  "id": "<string>",
  "external_id": "<string>",
  "ticket_name": "<string>",
  "pipeline": "<string>",
  "ticket_owner": "jane@example.com",
  "created_at": "2023-11-07T05:31:56Z",
  "updated_at": "2023-11-07T05:31:56Z",
  "archived": true,
  "archived_by": "<string>"
}

{
  "message": "<string>",
  "error": true,
  "field": "<string>"
}

{
  "message": "<string>",
  "error": true,
  "field": "<string>"
}

{
  "message": "<string>",
  "error": true,
  "field": "<string>"
}

{
  "message": "<string>",
  "error": true,
  "field": "<string>"
}

Endpoint

POST https://api.routera.io/tickets

Route: /tickets
Authentication: Bearer JWT

Request body

The body is a JSON object with a single fields property. Each key inside fields is a field internal_name (the same names returned in GET responses, not nested under fields in the response). Include every field you want to set on the new record.

{
  "fields": {
    "external_id": "ext-001",
    "ticket_name": "Support request",
    "pipeline": "default",
    "ticket_stage": "new"
  }
}

Key	Description
`fields`	Required. Map of `internal_name` → value for this object type.
`fields.external_id`	Optional. External identifier for sync with outside systems.

Custom fields configured in your account use the same key names inside fields.

Required on create: ticket_name, ticket_stage, and pipeline. See API introduction for field types and validation rules.

Default response fields

201 returns a flat object with these properties:

Property	Description
`id`	Internal object ID
`ticket_name`	Custom or system field (flat on the object)
`pipeline`	Custom or system field (flat on the object)
`ticket_owner`	Assigned owner email
`external_id`	External identifier (nullable)
`archived`	`false` when active; ISO timestamp when archived

created_at and updated_at are always included in every response (ISO 8601 UTC), even when not listed above. When an object is archived, archived_by is also included automatically.

Response example

{
  "id": "550e8400-e29b-41d4-a716-446655440000",
  "external_id": "ext-001",
  "created_at": "2026-05-01T10:00:00.000Z",
  "updated_at": "2026-05-28T12:00:00.000Z",
  "archived": false,
  "ticket_name": "Support request",
  "pipeline": "default",
  "ticket_stage": "new",
  "ticket_owner": "jane@example.com"
}

Errors

Status	When
`400`	Invalid JSON body, unknown field name, validation failure, or forbidden system field
`401`	Missing account context
`409`	Duplicate active record (`email`, `website_url`, or `external_id`)
`500`	Internal server error

Authorizations

Authorization

string

header

required

Bearer JWT with valid account context.

Body

application/json

Write payload for POST create and PATCH update. Keys inside fields match field internal names returned in GET responses.

fields

object

required

Field values keyed by internal_name. Custom account fields use the same key names.

Hide child attributes

fields.external_id

string

Optional external identifier for sync with outside systems

Example:

"ext-001"

fields.ticket_name

string

Value for ticket_name (field internal_name)

Example:

"Support request"

fields.pipeline

string

Value for pipeline (field internal_name)

Example:

"default"

fields.ticket_stage

string

Value for ticket_stage (field internal_name)

Example:

"new"

Response

Created

string

external_id

string | null

ticket_name

string | null

pipeline

string | null

ticket_owner

string | null

Assigned owner email

Example:

"jane@example.com"

created_at

string<date-time>

updated_at

string<date-time>

archived

false when active, or ISO timestamp when archived

archived_by

string

List tickets Get ticket by ID

Overview

Authentication

Contacts

Companies

Deals

Tickets

Routers

Dispatch

Endpoint

Request body

Default response fields

Response example

Errors

Authorizations

Body

Response

​Endpoint

​Request body

​Default response fields

​Response example

​Errors

Authorizations

Body

Response

Endpoint

Request body

Default response fields

Response example

Errors