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POST
/
tickets
Create ticket
curl --request POST \
  --url https://api.routera.io/tickets \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "fields": {
    "external_id": "ext-001",
    "ticket_name": "Support request",
    "pipeline": "default",
    "ticket_stage": "new"
  }
}
'
{
  "id": "<string>",
  "external_id": "<string>",
  "ticket_name": "<string>",
  "pipeline": "<string>",
  "ticket_owner": "jane@example.com",
  "created_at": "2023-11-07T05:31:56Z",
  "updated_at": "2023-11-07T05:31:56Z",
  "archived": true,
  "archived_by": "<string>"
}

​
Endpoint

POST https://api.routera.io/tickets
Route: /tickets
Authentication: Bearer JWT

​
Request body

The body is a JSON object with a single fields property. Each key inside fields is a field internal_name (the same names returned in GET responses, not nested under fields in the response). Include every field you want to set on the new record. 
{
  "fields": {
    "external_id": "ext-001",
    "ticket_name": "Support request",
    "pipeline": "default",
    "ticket_stage": "new"
  }
}
KeyDescription
fieldsRequired. Map of internal_name → value for this object type.
fields.external_idOptional. External identifier for sync with outside systems.
Custom fields configured in your account use the same key names inside fields.
Required on create: ticket_name, ticket_stage, and pipeline. See API introduction for field types and validation rules.

​
Default response fields

201 returns a flat object with these properties:
PropertyDescription
idInternal object ID
ticket_nameCustom or system field (flat on the object)
pipelineCustom or system field (flat on the object)
ticket_ownerAssigned owner email
external_idExternal identifier (nullable)
archivedfalse when active; ISO timestamp when archived
created_at and updated_at are always included in every response (ISO 8601 UTC), even when not listed above. When an object is archived, archived_by is also included automatically.

​
Response example

{
  "id": "550e8400-e29b-41d4-a716-446655440000",
  "external_id": "ext-001",
  "created_at": "2026-05-01T10:00:00.000Z",
  "updated_at": "2026-05-28T12:00:00.000Z",
  "archived": false,
  "ticket_name": "Support request",
  "pipeline": "default",
  "ticket_stage": "new",
  "ticket_owner": "jane@example.com"
}

​
Errors

StatusWhen
400Invalid JSON body, unknown field name, validation failure, or forbidden system field
401Missing account context
409Duplicate active record (email, website_url, or external_id)
500Internal server error

Authorizations

​
Authorization
string
header
required

Bearer JWT with valid account context.

Body

application/json

Write payload for POST create and PATCH update. Keys inside fields match field internal names returned in GET responses.

​
fields
object
required

Field values keyed by internal_name. Custom account fields use the same key names.

Response

Created

​
id
string
​
external_id
string | null
​
ticket_name
string | null
​
pipeline
string | null
​
ticket_owner
string | null

Assigned owner email

Example:

"jane@example.com"

​
created_at
string<date-time>
​
updated_at
string<date-time>
​
archived

false when active, or ISO timestamp when archived

​
archived_by
string