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GET
Get ticket by ID

Endpoint

Route: /tickets/{ticketId}
Authentication: Bearer JWT
Path parameter: ticketId — object ID

Query parameters

Default response fields

When properties is omitted:
created_at and updated_at are always included in every response (ISO 8601 UTC), even when not listed above. When an object is archived, archived_by is also included automatically.

Response example

200

Errors

Authorizations

Authorization
string
header
required

Bearer JWT with valid account context.

Path Parameters

ticketId
string
required

Object identifier

Query Parameters

properties
string

Comma-separated additional property names to include alongside defaults (e.g. phone). Invalid or disallowed names return 400.

Response

Object

id
string
external_id
string | null
ticket_name
string | null
pipeline
string | null
ticket_owner
string | null

Assigned owner email

Example:

"jane@example.com"

created_at
string<date-time>
updated_at
string<date-time>
archived

false when active, or ISO timestamp when archived

archived_by
string