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Phone numbers can be purchased, each phone number has a monthly cost of $5/month. To start creating a phone number, follow these steps:
  • In the left sidebar, click Voice Agents, then Phone Numbers in the sub menu.
  • Within the Phone Numbers list page, select the Add Phone Number button at the top right.
You will be presented with a popup to search by an area code. This is not required and you can continue by selecting Next. Here you can click Select on a phone number that works. Once you’ve purchased a new phone number you can associate a voice agent as the inbound or outbound agent by selecting the phone number in the list.

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Phone Configuration

Select the phone number from the list of phone numbers. Within the phone configuration you can select from the dropdown on each the inbound and outbound agent fields. You can add a different voice agent for inbound and outbound agents. Save the Phone Number after making changes to the selected inbound and outbound agent fields.

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Testing

To test you can either make a call to the phone number which will ring the selected inbound voice agent. You can also use the Make Outbound Call button to test the outbound voice agent.