Phone numbers

Documentation Index

Fetch the complete documentation index at: https://docs.routera.io/llms.txt

Use this file to discover all available pages before exploring further.

Phone numbers connect your voice agents to real inbound and outbound calls. After you buy a number, configure which agents answer calls in each direction and optionally enable Branded Call so recipients see your business name on outbound calls—improving answer rates and trust.

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Purchase a phone number

1. Open Voice Agents → Phone Numbers in the sidebar.
2. Click Add Phone Number.
3. Optionally enter a three-digit area code, then click Next to search (leave blank to browse all available numbers).
4. Select a number from the list to purchase it.

Numbers include a recurring monthly charge (billed through your workspace subscription). After purchase, open the number from the list to finish setup.

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Configure voice agents

Click the phone number in the list to open Configure phone number.

1. Inbound voice agent — handles incoming calls to this number.
2. Outbound voice agent — handles calls placed from this number (including Make outbound call tests).
3. Click Save.

You can use the same agent for both directions or assign different agents. Only published, active voice agents appear in the dropdowns.

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Branded Call (call deliverability)

Branded Call registers your business with the carrier so outbound calls can display your company name instead of an unknown number. That helps answer rates and reduces the chance calls are ignored or flagged as spam. On the phone number configuration page, under Add-ons:

1. Click Enable on Branded Call ($150 one-time setup fee; charged when you submit).
2. Complete the three-step profile:
   • General information — legal business name, profile friendly name, country, and business address.
   • Business Information — business type, industry, registration ID, website, and regions of operation.
   • Point of Contact — authorized contact for verification.
3. Submit the profile. Status appears on the card:
   • In review — carrier is verifying your information.
   • Approved — branding can be used on outbound calls from this number.
   • Rejected — update details or contact support; use View to review what was submitted.

Branded Call applies to outbound identity on this number. Inbound callers still see your number as usual; pairing with a clear global prompt and compliant calling practices improves overall deliverability.

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Test your setup

Inbound — Call the phone number from another line. The selected inbound voice agent should answer. Outbound — On the configuration page, click Make outbound call, enter or select a destination number (or pick a contact with a phone on file), and place a test call. The outbound voice agent runs the conversation.