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Documentation Index

Fetch the complete documentation index at: https://docs.routera.io/llms.txt

Use this file to discover all available pages before exploring further.

Availability controls when someone can receive assignments. Routera uses the Availability toggle, timezone, working hours, and any out-of-office periods together.

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Your working hours

  1. Open Settings → Profile → Working Hours.
  2. Turn Availability on or off, set your timezone, and add blocks with + Add Hours (day or day range, start time, end time).
  3. Click Save.
Profile working hours with availability, timezone, and schedule
When Availability is on, assignments can occur only during your working hours (in your timezone). When it is off, you will not receive new assignments regardless of the schedule.

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Out of office

  1. Open Settings → Profile → Out of Office Dates.
  2. Select a date range and optional start/end times, then click Add period.
  3. Edit or delete existing periods in the list below.
Out of office date range and periods list You will not receive assignments while an out-of-office period is active.

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Another user’s availability

Administrators and team managers can update someone else’s schedule:
  1. Open Settings → Users and click the user.
  2. Use the Working Hours or Out of Office Dates tab.
  3. Make changes and click Save (working hours) or Add period / Update period (out of office) as needed.
Set availability before you publish routers so distribution respects when reps are actually reachable. See Creating teams for how managers can manage member schedules.